Frequently Asked Questions

How Do I Get Rid Of It?

Was the whole street missed or just your house?

The garbage men have until 6 pm on your regularly scheduled garbage day to pick up. If your whole street was missed and it is before 6 pm on your scheduled garbage day, it is not considered missed. If it is after 6 pm, please contact the Call Center at 609-586-0311 and leave a message or call back the next morning. The Call Center hours are Monday through Friday from 8 am to 4 pm.

If just your house was missed you can contact the Call Center at 609-586-0311. 

Before you call, make sure that your garbage meets the solid waste disposal service requirements:

• Garbage must be out by 6 am of the scheduled collection day; if not it may be possible that the truck came before it was out;
• The number of bags should not exceed 7 per dwelling on a single collection day;
• Each container and its contents must not exceed 50 lbs and must be equipped with at least one handle for pulling or lifting;
• All receptacles or solid waste containers shall be constructed of metal or plastic and shall be watertight and fitted with a tight-fitting covering which shall prevent spilling or leakage of contents.

If the garbage was missed on a Friday or Saturday, since it is after business hours, submit a service request online so that we can notify Interstate Waste immediately. If you do not have a computer, contact the call center at 609-586-0311 on Monday morning.

This depends on how much snow is received.  Sometimes the garbage trucks are called off the road for plowing and safety reasons. 

If the garbage men are unable to pick up your garbage on your regularly scheduled garbage day due to snow, it will be picked up on your next regularly scheduled pick-up day.

The number of bags should not exceed 7 per dwelling on a single collection day.

Each container and its contents must not exceed 50 lbs and be equipped with at least one handle for pulling or lifting.

Receptacles may be placed beginning at dusk of the night before the scheduled collection day but no later than 6 am of the collection day.

All receptacles or solid waste containers shall be constructed of metal or plastic and shall be watertight and fitted with a tight-fitting covering which shall prevent spilling or leakage of contents. For single-family residences, each container shall have the capacity of not more than 35 gallons for garbage and shall be equipped with at least one handle for pulling and lifting.

If a resident calls to report a missing or damaged garbage can after the scheduled day, the resident can e-mail Interstate Waste directly at riskmanagementgroup@interstatewaste.com  . Interstate Waste will go out to the home and double-check if this is a legitimate complaint before replacement is made.

There will be no garbage collection on the following holidays in 2026. If your regularly scheduled day falls on one of these holidays, garbage will be collected on your next scheduled day.

• Thursday, January 1st New Years Day (make up day Sat. 1/3)
• Monday, May 25th Memorial Day
• Monday, September 7th Labor Day
• Thursday, November 26th Thanksgiving Day (no garbage/recycling collection, make up for garbage/recycling on Thanksgiving is Saturday, November 29th)
• Friday, December 25th Christmas Day (no garbage/recycling collection, make up for garbage/recycling on Christmas Day is Saturday, December 27th)