Knowledge Base

How do I know if the overflow problem should be reported to Water Pollution Control or the Water Company that services the area?

Category: WPC (SS)

Overflow VS Stop Up
STOP UP is contained in the resident's house (toilet or sink backing up).  Even if the water is going in the basement it is considered a STOP UP because it is contained in the resident's house.  Report this using "Sanitary Sewer Stop Up" request type.
An OVERFLOW is when a main or lateral breaks and overflows into a public area.

Ask the resident the following questions to determine if the OVERFLOW should be reported to Water Pollution Control or the Water Company (Trenton Water Works or Aqua NJ).
    Is there an odor?
    Is debris coming out with the water?
If the answer is YES, sewage is being discharged into the street and it should be reported to Water Pollution Control.  Put in a citizen service request and call 581-4140.
If the answer is NO, it means that it is clean water and should be reported to the Water Company.  Ask the resident which water company services their area and give them the phone number.  Trenton Water Works 609-989-3208 or Aqua NJ 877-987-2782.
If the resident does not know if it is sewage or clear water, report it to Water Pollution Control.  They will determine who should handle it.

When an overflow is reported to Water Pollution Control during the hours of 8am-3pm, an inspector will come out and check the main line in the street.  Advise the resident that an inspector will come out to check the main line in the street (will not check the house lateral line).  If it is an overflow, the blockage typically is in the main line.  However, if the overflow problem still exists the next morning, call back and someone will come out to check the house lateral line.

If the overflow is reported after 3pm-submit a Citizen Service Request and call 581-4140.   Advise the resident that an inspector will come out to check the main line in the street (will not check house lateral line).  If it is an overflow, the blockage typically is in the main line.  However, if the overflow problem still exists the next morning, call back and someone will come out to check the house lateral line.

Updated 2/23/2012 3:31 PM
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