Knowledge Base

How do I report that my garbage was missed?

Was the whole street missed or just your house?
The garbage men have until 6 pm on your regularly scheduled garbage day to pick up.  If your whole street was missed and it is before 6 pm on your scheduled garbage day, it is not considered missed.  If it is after 6 pm, please call the Call Center at 586-0311 and leave a message or call back the next morning.  The Call Center hours are Monday-Friday from 8:00 am to 4:00 pm.

If just your house was missed you can contact the Call Center at 586-0311.  Before you call, make sure that your garbage meets the solid waste disposal service requirements below:
  • Garbage must be out by 6 am of the scheduled collection day; if not it may be possible that the truck came before it was out;
  • The number of containers should not exceed 7 per dwelling on a single collection day;
  • Each container and its contents must not exceed 50 lbs and must be equipped with at least one handle for pulling or lifting;
  • All receptacles or solid waste containers shall be constructed of metal or plastic and shall be watertight and fitted with tight fitting covering which shall prevent spilling or leakage of contents.  

If the garbage was missed on a Friday or Saturday, since it is after business hours, submit a service request on line so that we can notify CJW immediately. If you do not have a computer, contact the call center at 586-0311, on Monday morning.

Updated 9/6/2018 8:29 AM
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